Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
convenient location
great service
soundproofing
limited dining options
6.2/10
Nice
Rooms
6.0
Location
6.6
Service
8.0
Dining
5.0
Guest reviews
6.2/10
based on 5 reviews
7.9
7.9/10 based on 349 reviews
John
United States,
April
2024
7.8/10
The hotel exceeded my expectations with its spacious rooms and great service. However, the soundproofing could be better. The location is convenient, with easy access to shops and transportation, but had a minor issue with assistance on room transfer. The dining options were slightly limited, but the facility and location were top-notch.
Rooms
8.0
I was pleasantly surprised by the size and amenities in the room, like the nice work desk and free bottled water daily.
Service
9.0
The staff was courteous, friendly, and very skilled at customer service. Their detailed replies to my queries were truly appreciated.
Location
7.0
The hotel's location is easily accessible and close to shopping malls and eating joints. However, encountered a slight issue with assistance on room transfer.
Dining
7.0
The dining experience could have more variety for Western options, but the coffee was freshly brewed.
Facilities
8.0
The facilities were good overall, with everything needed for a comfortable stay.
convenient location
soundproofing
Henry
United States,
April
2024
6.2/10
My stay at the hotel had its ups and downs. The rooms were not the best - small, dark, and with a tiny bathroom, but they were clean, and the staff was very helpful throughout my stay. The location was convenient for my training nearby and accessible to transportation options, but there were some noise disturbances. The dining experience was subpar, lacking variety and quality. The facilities were decent, but there were some negative aspects worth noting.
Rooms
7.0
Although the rooms were small and had some issues like a dirty window and bad stains on the carpet, they were surprisingly clean.
Service
8.0
The staff was really helpful, but there were a couple of not-so-friendly faces that were a bit too strict with their policies.
Location
6.0
The location was handy for my training purposes and accessible to transport options, but the proximity to a power station caused some noise concerns.
Dining
5.0
The dining experience was below average, lacking variety and quality compared to other places I've stayed.
Facilities
6.0
The facilities were okay, but there were some issues that could be improved.
David
United States,
March
2024
6.6/10
The hotel is conveniently located near the Visa processing center and provides easy access to the Makati area. The rooms are clean and comfortable, but there were noise disturbances from neighboring rooms. The service is good overall, especially the Bellman and Front desk, but there were some lapses, such as not assisting with information on operating 24-hour money services. The dining options were disappointing compared to other hotels in the same price range. The construction site downstairs and encountering a rude staff member were negative experiences during the stay.
Rooms
7.0
The room was clean and the bathroom was comfortable, but noise from the adjacent room was disruptive and the bedding was not up to standard.
Service
8.0
The Bellman, Bistro, and Front desk service was awesome, but there were lapses in assisting with information on essential services.
Location
7.0
The hotel's location is central to shops, offices, and accessible to hired or public transport. However, the experience was marred by a negative encounter with a staff member.
Dining
5.0
The dining experience was not up to expectations and lacked variety compared to similar priced hotels.
Facilities
6.0
The facilities were adequate but encountering a construction site downstairs was a downside during the stay.
Brian
United States,
September
2023
5.4/10
My stay was only for 1 night before an early morning flight. The hotel is close to the airport, and the Grab taxi driver found us easily. The evening meal at the bistro was not impressive and seemed expensive for what was served. The room was alright to relax with a very comfortable temperature, but unfortunately, it was small and dark, with a tiny bathroom.
Rooms
5.0
The room, although comfortable in temperature, was small and had cleanliness issues.
Service
8.0
The staff were accommodating and kind.
Location
7.0
The hotel isn't far from the airport, which was convenient for my short stay.
Dining
5.0
I wasn't impressed with the dining experience as it was overpriced, and there weren't many vegetarian options available.
Facilities
5.0
The facilities were standard with no standout features.
Erik
United States,
June
2023
5.6/10
My stay at the hotel was a mix of positives and negatives. The location in Makati was convenient, with easy access to shopping and eateries, but the room I stayed in was disappointingly small and dark, with some cleanliness issues. The service was pleasant, but there were noise disturbances at night. The dining options were lacking variety, and the facilities were just average.
Rooms
5.0
The room I had was awful small, dark, and depressing. The tiny bathroom and dirty window behind the wardrobe added to the discomfort. However, some rooms were surprisingly bigger and more spacious than expected.
Service
7.0
The staff members were really nice and friendly, making my interactions pleasant and helpful. However, noise from other rooms was quite disruptive, affecting my overall experience.
Location
6.0
The hotel's location in Makati provided easy access to shopping malls and eateries, which was convenient for me. However, noise disturbances from neighboring rooms and late-night conversations were a downside.
Dining
5.0
The dining options were limited, with more emphasis on Filipino food. I felt there could have been more variety and Western choices available for guests.
Facilities
6.0
Overall, the facilities were satisfactory, but nothing exceptional stood out during my stay.
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